If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days. Items can be returned within 7 days of delivery — for example, if an item was delivered on 1st January, it can be returned until 8th January.
Please note:
Return requests will not be processed if the item is “no longer needed” or if you “change your mind.”
Return Conditions
- All items must be returned in their original condition: unused, unworn, with original packaging, seals, and tags attached.
- Items must include all accessories, manuals, and cards that came with them.
- Returned products will undergo a quality check to ensure they meet the return conditions.
If a product is returned in an inadequate condition, we reserve the right to send it back to you.
Non-Returnable Items
The following items are not eligible for returns:
- Items containing liquids or perishable content
- Items burnt, broken, or damaged during use
Return Process
To initiate a return request, please call our helpline at +92 213-505-2989.
Our customer service team will guide you through the return process.
Refund Options & Timelines
Refunds are processed only after we receive the returned product and complete the quality check. Refunds will not be issued before this process.
| Refund Method | Timeline (after quality check) |
|---|---|
| Store Credit | 1–2 business days |
| Bank Deposit | 7–12 business days |
| Credit Card Reversal | 1–3 business days |
Important Notes
- If your return request is not approved, we will inform you of the reason and return the product to you free of charge.
- Delivery charges (both initial and return shipping) are non-refundable, regardless of the return reason.