If your product is damaged, defective, or incorrect at the time of delivery, please contact us within 7 days of delivery. For example, if your order was delivered on 1 January, you may submit a replacement request until 8 January.
Please note that replacement requests will not be accepted if the product is no longer needed or if you have changed your mind.
If a customer refuses to accept a parcel delivered within the promised time frame because it is no longer needed, the customer will be responsible for the applicable delivery and return shipping charges.
Replacement Conditions
To qualify for a replacement:
- The product must be returned in its original condition—unused, and with its original packaging, seals, and tags intact.
- All accessories, manuals, cards, and other items supplied with the product must be included.
- The returned product will undergo a quality inspection before the replacement is approved.
- Products returned in an incomplete, used, or inadequate condition may be sent back to the customer.
Items Not Eligible for Replacement
The following products are not eligible for replacement:
- Products containing liquids or perishable materials
- Products that have been burnt, broken, misused, or damaged after delivery
- Products damaged due to incorrect installation, improper handling, or failure to follow the provided instructions
Replacement Process
To request a replacement, please contact our helpline at +92 213-505-2989 within 7 days of receiving your order.
Our customer service team will review your request and guide you through the return and replacement process. Please do not send the product back without receiving return instructions from our team.
Replacement Approval and Timeline
A replacement will be processed only after:
- We receive the returned product.
- Our team completes the quality inspection.
- The replacement request is approved.
Once approved, the replacement product will normally be dispatched within 1–3 business days, subject to stock availability.
If the same product is unavailable, our team will contact you to discuss an appropriate replacement product or another available resolution.
Important Information
- This policy provides product replacement only; cash and bank refunds are not available.
- If the replacement request is not approved, we will explain the reason and return the product to the customer.
- Original delivery charges are non-refundable.
- Any shipping charges applicable to an unapproved claim, change-of-mind return, or refused delivery will be payable by the customer.